How do I order at SUPPER?
When you have made your selection, choose your size and click on "add to cart". Once you are ready to complete your purchase, visit your shopping bag at the top right-hand corner of your screen and click on "Proceed to checkout" to be led through the checkout process.
How do I choose sizes?
Each garment has a side information sheet that indicates the different measurements per size. This will guide you in choosing the size you need.
How will I know my order has been successful?
Once you have placed an order you will shortly receive a confirmation email. Don't forget to check your Junk/Spam folder. If you have not received your confirmation email please send us an e-mail firstname.lastname@example.org
How do I cancel my order?
If you wish to cancel your order, please send an email to email@example.com as soon as possible. We will make every effort to accomodate your request. However, once an order has been submitted, we cannot guarantee that the purchase can be cancelled. If however your order has been dispatched you will need to return the order to us at your own expense.
Where do I track my order?
Once your payment is finalized and your order has been processed, you will receive automatically information about your order.
What do I do when there is an item missing from my order?
I have a missing item from my order
FIX ME : An order form is included in every parcel sent from our distribution centre, please check the order form to ensure there are no items missing from the list.
If an item you have ordered is missing from the packing list, this will likely have been removed due to it being out of stock. You will be notified by email should an item you've purchased is out of stock. If you haven't received an email notification about any changes to your order, but you're still missing an item, please contact us immediately with the following information:
- Order Number
- Missing Item(s)
Our support team will investigate the matter and will resolve the issue for you as quickly as possible.
Which countries do you ship to?
We offer shipping to all countries world wide.
How long will it take to receive my order?
We work with the following shipping times:
Netherlands 1-3 business days
EU 2-5 business days
UK 3-6 business days
USA/Canada 4-9 business days
Australia/ New Zealand 4-9 business days
All other countries 5-10 days
What payment methods do you accept?
We accept secure payment through Paypal, IDEAL, Stripe, Bitcoin, Bancontact, Klarna, Giropay and accept all major credit and debit cards through our secure payment gateway.
What about Western Union or bank transfers?
Sorry, we don’t accept Western Union or bank transfers.
Why I have not received my order within the estimated time?
Please check the following before contacting our customer service team:
- Check you have received an email confirming your order has been dispatched.
- Check the tracking information that is included in your dispatch confirmation email using the relevant link.
- Check for emails, phone calls and attempted delivery cards from one of couriers, it may be that your parcel is being held at your local depot awaiting collection or redelivery.
- Check nobody at your address has taken the delivery on your behalf.
- Although our couriers should not leave your parcel with a neighbour its always worth checking with your neighbour just in case.
You didn't find your parcel?
Please contact your local courier first and check if they know where your order is (they know more than we do most of the times ;). If that doesn't work out you can always contact us by sending us an e-mail firstname.lastname@example.org with your order number and we’ll do our best to resolve the issue as quickly as possible.
Do I have to pay some duties or taxes?
International shipments may be subject to duties and taxes depending on the item being shipped and the countries of the sending and receiving parties. Payment for all duties and taxes are the responsibility of the buyer or receiving party at the time of delivery.
Hey my garment has arrived damaged, what now?
Oh no :'( Please contact us at email@example.com and we will immediately resolve your issues.